Frequently Asked Questions

Frequently Asked Questions

Our Payment Options

All treatment is to be paid in full at time of treatment unless otherwise agreed. We accept all major credit cards, EFTPOS, Farmers Card and QCard and WINZ Payment Card.

Through our partnership with Q Card we can offer our patients 12 months no payments and no interest* on treatments $200 and over. Talk to us about this payment option and begin your treatment today!

*Q Card lending criteria, fees, terms and conditions apply.

Do you treat children?

Yes, we are contracted to provide treatment to enrolled children from Year 9 until their 18th birthday by the District Health Board. In most cases treatment will be free of charge; however some specialist treatment such as orthodontics is not covered.

How often should I visit the dentist?

In general it is advisable to have an annual check-up. This allows us to detect any changes and treat them early avoiding more extensive and costly treatment later. Having seen one of our dentists they will determine what is an appropriate interval for you based on your Oral Health needs. In some cases it may be advisable to be seen more frequently.

What does a hygienist do?

A hygienist is a specialised member of the dental team who can clean teeth, remove plaque and tartar from places that brushing and flossing miss, and help prevent gum disease the leading cause of tooth loss.

How old does my child need to be before they can have an Orthodontic Assessment?

It is recommended that a child have their 1st orthodontic assessment at age 7. Around this age most children will have several of their adult teeth coming through.

What is an Orthodontic Auxiliary?

This is a specially trained member of the dental team who is experienced in a range of routine orthodontic procedures and works under the direction of the dentist.

Is it safe to have dental treatment when pregnant?

Preventive dental cleanings and annual exams during pregnancy are not only safe, but are recommended. The rise in hormone levels during pregnancy causes the gums to swell, bleed, and trap food causing increased irritation to your gums. Preventive dental work while pregnant is essential to avoid oral infections such as gum disease, which has been linked to preterm birth.